- Features
- Built in Telephony
Be the 'voice' of your business with Bigin's built-in cloud telephony
The #1 rule when it comes to customer relationships is: Always keep the conversation going with your customers and prospects. Bigin's built-in telephony functionality helps you do just that by allowing you to make and receive calls from your CRM system. With best-in-class features such as one-click calling, personalized IVR, and automatic call routing, Bigin can make your follow-ups easier and conversations more effective.
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- Simple, one-click calls with automatic call logging
- Support for call recording and personalized IVR
- Option to purchase local and toll-free numbers for your team
- Reminders and automatic call mapping to your contacts and deals
- Option to choose from over 50+ telephony vendor.
Get the full context before every conversation
Switching back and forth between your telephone and CRM can be time-consuming and your sales calls suffer if reps don't have the necessary context. Leads will only convert if calls are both personal and interactive. That's why Bigin helps you deliver a better customer experience by logging each call with your prospects and customers, along with any relevant notes or tasks.
Cut costs with built-in telephony
Forget building and maintaining a physical call center infrastructure for your business. Set up a virtual call center in minutes and get going right away. And, when you choose Bigin, you do not have to pick our paid plan to make calls from your CRM. You can use Bigin's built-in telephony with our free edition. With other CRM systems, you are forced to pick their higher editions just to make and receive calls. It's time we change that!
Use personalized IVR to engage with your customers effectively
Greet every customer with a personalized voice recording and help them find the right path to reach your business with easily configurable IVR menus. Set different levels of IVR menu configurations and route your call to the right sales rep every time.
More than just a typical dialer
Set up Call flows and plan how all your incoming calls are handled. Automatically re-direct incoming calls to the right person and the right team. Are they unavailable to take a call? Bigin will automatically re-assign the call to the next person, play a pre-recorded message, or ask them to leave a voicemail. With Bigin's built-in telephony, you can ensure that your customers get the best possible experience.
Purchase and assign numbers for your team
Having a built-in cloud telephony system in your CRM means that you only pay for what you use. Bigin comes with options to purchase local and toll-free numbers for users in your organization. Assign unique outgoing numbers for sales reps so that they can connect with customers on a personal level.
Check phone number, incoming, and outgoing rates for your region.
Already have a phone system in place? No problem. Integrate it with Bigin
Apart from providing built-in telephone functionality, Bigin also integrates with more than 50 vendors that are part of Zoho's PhoneBridge marketplace. This means that you can simply plug and play with your existing telephone vendor and use the same telephone numbers in Bigin, without any additional effort. Some of the supported vendors include RingCentral, Jive, Amazon Connect, and Exotel.
Cloud Office
Are you a PBX provider or Contact Centre looking to integrate with Bigin?
Apply to become a partner Become A PartnerHere’s what our customers have to say
Bigin has become an integral part of our business. It’s absolutely functional, easy to set up, and cost-efficient. It has helped me tighten weekly reviews and build an effective customer follow up strategy. It is ideal for young startups and businesses which require a funnel management system for sales and service.
Right from creating a contact to managing workflows and deals, Bigin is so user friendly that our team’s productivity has improved a lot. I would recommend Bigin for organizations who are lean and want their sales team to do their core job, that is sales. Just Bigin!
I found Bigin suitable and extremely easy to learn and utilize. I was worried if my assistants would learn it quickly, but to my surprise they became avid users in just two weeks time. Mobile apps and its connectivity with server is superb and quick. Overall, I am happy with the product.
Built-in, easy-to-implement, and highly affordable cloud telephony for your business
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