WhatsApp + Bigin:
The dream team for seamless communication

Communicate via WhatsApp without leaving Bigin

Let's say your customer has reached out via WhatsApp, inquiring about the status of an order they placed. You switch to a spreadsheet or a CRM, go through your entire contact list, locate the required information, switch back to WhatsApp, and then find that customer's chat so you can share the requested information. Sounds like a total productivity killer right? Well, it is! Bigin's integration with WhatsApp is just what you need to weed out these unnecessary steps.

This integration introduces the convenience and familiarity of messaging to your CRM, thus strengthening its functionality. You can now reply to the messages your customers initiate via WhatsApp and manage your conversations with them, all while having access to all the information you need in the same window.

Streamline contact management

Manually adding or updating contact information in your CRM every time a customer or prospect reaches out to you via WhatsApp is unproductive and error-prone. The Messages module puts an end to this tedious process.

When you receive a message from a new number, Bigin will automatically create a record. Every record of a contact, company, or deal in a pipeline has its own dedicated Messages tab. Message your customers and view your entire chat history without losing sight of the records that hold the information you need.

Use templates to initiate fruitful conversations with your customers

From sending welcome messages and payment reminders to sharing order status updates, you can do it all with WhatsApp templates. Create highly customizable and personalized messages and share them with your customers and prospects to engage with them proactively.

Quick replies for shorter response times

Use the Quick Replies feature to curate responses to frequently asked questions, common requests, and other recurring messages your customers send. Relying on a ready-made response doesn't mean you have to lose your personal touch. By inserting a merge field, you can add each contact's unique name and phone number.

Maintain data security and provide your customers with the best assistance

Bigin offers two levels of user permissions: view and view and reply. Give the appropriate level of access to users in each profile, thus ensuring that only qualified and responsible individuals interact with your prospects and customers.

Bigin automatically assigns owners to each new message on a round-robin basis in order to provide each message with the attention it deserves.

Identify the required message in seconds

Based on your assignment rules, messages are sorted between the My Chats and All Chats views, making it easier for users to access the messages for which they're responsible.

Additionally, you can filter out messages based on specific criteria, like the date of the conversation, assigned user, and status.