Manage Customer Testimonials with Bigin
Create and collect testimonials from happy customers with Bigin, a highly effective CRM that doubles up as a foolproof review management software.
Get Bigin for Customer Testimonials Access Bigin
Why tracking customers for testimonials
is easier with Bigin
Customer testimonials profoundly affect customers' purchasing decisions. While positive testimonials and reviews can help you establish your credibility and reliability as a business, reaching out to all your customers can be arduous. It all boils down to how you can source and track testimonials from your customers—and a CRM can help you with just that!
Build and market your business
with a ready-made CRM template
With our Customer Testimonial template, you can easily reach out to customers for reviews and testimonials. Bigin is a full-fledged CRM with a dedicated template for review management that'll will help you acquire more customers and get testimonials from them down the line. Read on to find out what Bigin can do for you!
Modules designed for streamlining
testimonial collection
We've designed modules to optimize the way you store, access, and utilize all the information needed for collecting and publishing customer testimonials.
Pipelines for precise tracking of Testimonials
We've designed a pipeline that shows you all your customers neatly organized by the stage they're at in your testimonial/review collection process. You'll be able to keep track of all your testimonials and immediately see how far along they are towards being published.Store client information in Customers and Companies
Bigin's Customers and Companies modules help businesses gather and manage customer testimonials. The system tracks satisfied clients, stores feedback, and manages relationships with individual and corporate customers.Collect testimonials through Messages
Bring all your WhatsApp chats to the Messages module and engage with your customers while having access to all the information related to them, their entire chat history, and the history of all of the interactions they've had with your business.Make calls and create tasks and events with Activities
Need to make calls, send emails, or host video presentations? Bigin has you covered. With IMAP and POP support, you can integrate popular email services and manage everything from one app. Whether you prefer emails or mixing in video calls, Bigin offers seamless communication flexibility.Crunch numbers
with Dashboards
Stay on top of your performance so you know just how much you've been crushing it and how many testimonials you've published. And, what's more, you can even create your own dashboards with a variety of customizable charts and tables.Products to always know what you have to offer
Keep a list of all your products so you never have to scramble for details. Find another great product? Add it here and you're good to go! Monitor all your products from start to finish.A brilliant pipeline to track all your testimonials
Bigin's industry-first pipelines are unbeatable when it comes to accurately visualizing
and simplifying testimonial and review management.
It covers all key stages of collecting customer testimonials, right from contacting them
to getting the testimonial published, thus allowing you to track every customer effortlessly.
Here are the stages of a typical customer testimonial deal in a pipeline:
Carefully customized fields to store every
word of praise from your customer
One size never fits all! Bigin is highly customizable and you can personalize everything - from the stages in the pipeline to the fields in a contact's records - allowing you to make it more relevant to your process.
What's more?
Make calls and send emails directly from Bigin
Need to make phone calls? Check. Need to send emails? Double check. Not just limited to calls; you can also host video calls and presentations without leaving the app. Alternatively, if you want to dial it down and keep everything over email, you can do that as well. Bigin comes with both IMAP and POP support, so you can integrate all the most popular email services and send and receive emails directly in Bigin.
Let Bigin deal with your day-to-day routine, set up workflows
Here is how you can save even more time: You can set up workflows in Bigin to automate a bunch of daily tasks like adding a new customer to your client list, sending testimonial request emails to your customers, and much more.
Create multiple pipelines for all your operations
Bigin covers other business operations as well. You can create multiple pipelines for different processes like case studies or app reviews, so you can monitor and visualize them all at once. And yes—you can customize stages and fields in all your other pipelines, too!
Connect to all your
favorite apps
Bigin seamlessly integrates with many top apps out there. From Google Workspace to Office 365, we have them all. You can also connect to a thousand more apps through Zapier, Zoho Flow, or with our magical developer APIs.
Sell from anywhere
with the Bigin app
The Bigin app for iOS and Android is hands down the best CRM app ever made. Track your customer testimonies, call your contacts, and make moves even on the go. With the Bigin app, you can take your business literally anywhere.
Collect testimonials and reviews with forms
With Bigin's no-code form builder, you can effortlessly create forms for testimonial and review collection. These forms can be shared on your social media, website, or even linked to your brochures.v
Do you have a friend or business associate
looking for a CRM?
Bigin comes tailored for a ton of other industries! Take a look!
All this for only $7 a month per user.
Stop pinching yourself, it's real!
Bigin is priced advantageously for small businesses to give them the right applications to grow and flourish. This will never change. At just $7 per month per user, Bigin provides all that you need and more, which makes it the best small business CRM in the world. Nothing else comes close.
See all pricingDon't take our word for it—hear
from people just like you
Bigin, is a CRM that focuses on important and transcendent tasks, thus allowing an agile management of business opportunities. In its use, the Startup environment is breathed, especially in the support area that has agility and concern for making BIGIN help its users grow. At EG1 we are experiencing a Growth process where BIGIN is perfect for this.
Manuel Octavio Espinoza J. Director IGV, eGlobal ONE
There is no other CRM at this value proposition. Bigin CRM completely meets our requirements. We could immediately see the value addition. More power to Bigin by Zoho CRM!
Cerin Pathrose Deputy Manager, Nitta Gelatin India Limited
It is a perfect go-to CRM product for small businesses. The visualization in the cards format is well-liked by our top management team and sticks in the mind well. Other log features like calls, meetings, and activities are doing wonders to streamline and monitor activities. Thank you for this wonderful product.
Vinod Ravichandrran General Manager, PROCTEK
I chose Bigin because of their value and incredible customer service. They really care about small- to medium-sized organizations like ours, whether you're very CRM-experienced or lightly so. Every business needs a CRM these days. Bigin really presents a better value and is quite robust yet simple to use. Very pleased!
Rubais Rahman Co-Founder, Famebix
Bigin ticks the CRM boxes for a small business. It represents good value, the right level of functionality, and is so easy to use! It delivers what the 'Big CRMs' have, but is nicely catered for small businesses. It's so easy to learn and to adapt. We are thrilled that we made Bigin our choice in balancing our CRM needs for growth. You will too.
Xavier Corray Founder, ZippyHelper®
Frequently Asked Questions
Review management software are tools that help businesses collect, monitor, and respond to customer reviews across various platforms. They centralize feedback, automate review requests, provide analytics, and help maintain a positive online reputation by streamlining the process of managing customer opinions and experiences.
Business owners should use review management software to enhance their online reputation, gain valuable customer insights, and improve products or services. It saves time by automating review collection and response processes, helps identify trends in customer feedback, and can boost sales by showcasing positive reviews to potential customers.
To collect reviews in a CRM, automatically send review requests after purchases or interactions, use email campaigns linked to review forms, and create custom fields to store feedback. Some CRMs offer built-in review collection features or can be integrated with third-party review platforms.
Businesses should collect customer testimonials regularly, ideally after each significant interaction or purchase. A good practice is to request feedback within 24-48 hours of service completion. For ongoing services, collect testimonials quarterly or bi-annually. The frequency may vary based on business type and customer interaction patterns. If you sell physical products, aim to collect reviews after your customer has used your product thoroughly.
Get Bigin, the ideal CRM for testimonial
and review management.
Give our 15-day free trial a go. No credit card, no hidden charges, and no questions. Just Bigin.
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