Bigin's all-new Forms feature and six ways it can help your business

Businesses are evolving—and so are Bigin's features! 

Staying true to our commitment towards simplifying your business operations and improving your customers' user experience, we have introduced new enhancements to reimagine the way you create and share forms to collect data from your prospective and existing customers.  

What's changed? Firstly, the name - Web forms are now Forms!

Why? Websites are no longer the only place to host your forms and collect data. The new updates ensure that your forms can be shared anywhere - across email, text, and even print media.

Until now, web forms ensured that you can easily collect the contact details of website visitors. But, we're not stopping with this. With the new updates, collect any kind of data including customer complaints, refund requests, product queries and feedback.

How does it work? 

Building forms with Bigin is as easy as it gets!

Now, you can either create Contact forms and automatically generate new contacts using the data collected or you can directly funnel the collected data into the appropriate stage of the relevant pipeline using Pipeline forms. 

Choose the type of form you want to create, simply drag-and-drop the fields, set the submission rules, and finally share it. 

For a deep dive into how forms work, check out the following page.

Convenient sharing options

As mentioned. our web forms were limited by the fact that they were 'web' forms, they could only be shared on websites using embeddable code snippets. Now, we have introduced two new sharing options.

With the Link Sharing option, you can generate unique URLs, and share them with customers and prospects via email, text message and even social media. You can also generate a unique QR code for each form. These QR codes are printable and come in handy during offline events, like seminars, conferences, and expos, as prospective customers can easily access a form by scanning the code on banners or flyers.

Exceptional forms, optimized for all devices  

Bigin's forms open seamlessly on mobile browsers, thus ensuring that customer interaction with the form is frictionless across all devices.You can also see how your forms will look on mobile devices and tablets before launching them, to correct any issues with usability or design preemptively.

Custom messages displayed after successful form submission 

With the new enhancements, you can either redirect the people who have filled your forms to a landing page, or you can curate a custom message to be displayed upon the submission of the form. You have complete control over the contents of the message, it can be a simple 'Thank you!' or a detailed message sharing details of the event they registered for.

Now that you are familiar with the exciting new enhancements, let's see Bigin's Forms in action! 

# 1 Order management - Receive and fulfill orders with ease 

Share an 'Place Order' form with your customers through email or chat, thus eliminating the need to visit your website for placing orders. By simplifying the order placement process, you will improve customer experience and encourage them to stay in business with you. Moreover, the orders will automatically enter the 'Order Fulfillment' pipeline allowing you to track the progress of each order and ensure timely delivery. 

# 2 Lead generation - Capture contact details of prospects 

Include the printable QR codes in the banners and flyers you share at offline events. Prospective customers who scan the code will be re-directed to a form which will collect all the necessary contact information. This data can be converted to records in the 'Sales pipeline', thus making it easier for your team to pursue and convert them into customers.

# 3 Complaint resolution - Efficiently address customer concerns

"A happy customer tells a friend; an unhappy customer tells the world."

Create a pipeline form using the 'Customer Support' pipeline and make sure every issue customers raise is promptly recorded. Is a customer dissatisfied with the quality of the product? Is a user having trouble accessing your website?  Whatever the issue, Forms make it easier for customers to report it, and for your support team to provide a resolution. 

# 4 Refund processing - Expedite refund processing

Some customers might receive a defective product or they could've ordered the wrong item. Instead of reaching out to you by email or phone, your customers can fill out a 'Refund Request' form and their data will be recorded in the 'Refund Processing'  pipeline, allowing you to validate the request and process the refund.

# 5 Query clarification - Swiftly resolve queries about your product/services 

Make it easier for your prospects and customers to enquire about your products and services. The query along with their contact information will get stored in Bigin, allowing you to resolve them. The faster you clarify their doubt, the more likely they are to make a purchase! 

# 6 Feedback collection - Effortlessly capture customer testimonials 

Attach the link to a feedback form, created using fields from the 'Customer Testimonial' pipeline, to the follow-up email sent to your customers after the completion of their purchase. This way, you can easily identify customers who have had a positive experience and collect their testimonials for further promoting your product.

The functionality of Bigin's Forms is not limited to the above examples. Customizable pipelines and fields help you create forms suited to the unique needs of your business. 

Are you ready to take advantage of these new features and strengthen your business with Bigin? Let us know what forms you are planning to create in the Comments section. 

See you soon with another interesting update!

P.S. If you still haven't started your journey with Bigin, sign up for a free trial now!